By Walt Grudi – A feature piece from our Fall-Winter 2023 issue of the Lancaster Thriving Publication!
Today’s world of technology services is so full of jargon and buzzwords it’s sometimes hard to figure out what the services have to offer and if they’re right for you. Unfortunately, some businesses miss out on valuable opportunities because it’s just too difficult to sort through it all. A good example is Managed Telecom.
Put simply, Managed Telecom is a set of ongoing, outsourced services that optimize your phone, internet and cloud capabilities while saving you money and relieving your team of significant work and frustrations.
Is it right for you? If you answer YES to any of these questions, Managed Telecom is likely a service you should get.
- Do you have more than 50 – 100 team members using Telecom devices and services?
- Are you operating in multiple locations or one large facility?
- Is your IT or Administrative staff overwhelmed by dealing with Telecom issues?
- Do you think you’re paying more than you should for Telecom services?
- Do you need help identifying the right service providers for fiber and coax services for your existing and new locations?
- Are you planning a network conversion project?
- Do you dread the legacy services disconnect process, including endless on-hold sessions?
- Do you need assistance migrating legacy networks to newer technologies and faster bandwidths?
- Are you planning a phone system upgrade or replacement project?
- Do you want to migrate your legacy phone system to a newer cloud-based solution?
- Would you like to upgrade your legacy call center to a newer omnichannel contact center?
- Are you unsure and overwhelmed by choosing from all the available provider options?
- Related to a merger/acquisition, do you need help with network and Telecom services inventory and identifying current provider contract end dates?
- Do Telecom issues and challenges pop up more often than you would like?
- Do your Telecom services need to comply with PCI, HIPAA or other requirements?
- Are your team members and/or customers frustrated with your Telecom services?
- Do your Telecom services go down too often?
- Is keeping your Telecom services up to date too difficult and time-consuming?
12 Benefits of Managed Telecom
A robust, high-value Managed Telecom solution will include a full range of services, including invoice management, project management, help desk, service optimization, reporting, inventory management, live staff assistance and more. The benefits can be significant:
- Lower Telecom & Cloud Costs
- Staff Efficiency
- Higher Productivity
- Ensured Compliance
- Guaranteed Savings
- Streamlined Bill Paying
- Competitive Advantage
- Greater Customer Satisfaction
- Less Downtime
- Easier Budgeting
- Lower Stress
- Improved Project Management & Technology Deployment
However, all Managed Telecom programs are not the same. To maximize your business’s benefits, make sure you get a comprehensive solution as outlined above. You will certainly enjoy the results.
Grudi Advantage offers an exceptional-value Managed Telecom solution through Grudi, Lancaster Chamber’s exclusive Telecom & IT partner. Visit www.grudiadvantage.com, www.grudiassociates.com or call 717.838.5022.
Also attached is a PDF of the first page of a relevant case study that you can use as a graphic, if desired. If possible, please make the PDF a link that goes to the full case study at https://grudiassociates.com/case-studies/mid-penn-bank/
At Grudi, we help your business succeed by providing a full range of managed communication and connection services that enhance your capabilities, reduce your costs and free your people to focus on critical business priorities. From managed mobility services, office phones and VoIP phone systems to managed IT support, broadband telecom services, XaaS solutions, cybersecurity solutions and much more, we are the only partner you will ever need.
not secure