Next Level Leadership - Lancaster Chamber of Commerce

Next Level Leadership

THURSDAY, OCTOBER, 26, 2023 | 8:30A-2:00P

Are you Ready to Take your Team to the Next Level?!

If you have attended our Leadercast events in the past, you won’t want to miss Next Level Leadership! 

BRAND NEW for 2023, we are excited to bring you this professional development summit full of networking, learning, and tangible takeaways to better develop your team!

Attendees will walk away inspired to ignite change in their organizations and propel future leaders onto their own paths!

What is Next Level Leadership?

A professional development summit where you will hear from 5 speakers, a panel, and a keynote on how they developed their team. This event will serve as a powerful catalyst to align leaders, develop goals, introduce new strategies, and fuel collaboration.

Each year a different theme will be chosen for our speakers to present on. The inaugural theme of Next Level Leadership 2023 is Cultivating Your Team. You know you can’t do it alone, so building the right team is critical to success. A good leader knows the strengths/capabilities of their team members and encourages them to expand on them. Hear from 5 local speakers, a panel, and a national keynote on how they developed their teams. This event will serve as a powerful catalyst to align leaders, develop goals, introduce new strategies, and fuel collaboration. 

What to Expect?

The event is aimed at developing the next level of leaders in your organization. This means anyone can attend, from the leaders you’re trying to develop, to the people who can develop them! We are encouraging you to bring a team of folks from your organization.

Hear a diverse group of LOCAL leaders talking on various topics on developing you and your team.

Leave with real-life takeaways that you can implement in your organization tomorrow.

Learn solutions on challenges and opportunities that are unique to businesses in Lancaster County.

Be inspired by powerful and motivating insights on increasing productivity and employee performance through leadership development.

Walk away with the tools you need to get to the next step.


Keynote Speaker:

CEO/Owner of Leadership Conditioning, Personal & Professional Development, LLC


“You won’t make it! You’re not hired! What should we call you? Why are you still here?” In this keynote, Darlene will share some occurrences in her life and leadership journey of being discounted and deemed disqualified by dispelling each of these myths through action. She will help leaders debunk such assertions by including teaching points on personal awareness, leadership development, and encouragement of the value of determination and consistency in pursuit of one’s goals.

You will Walk Away With:

  • Inspiration, motivation and tools to put into action to do the work in order to persevere,to lead themselves, lead others and to lead well!
  • Tools to apply in order to effectively lead themselves following principles and lessons that I’ve applied throughout decades of serving others in varied leadership roles in some of the most difficult and challenging circumstances.

Darlene is a Certified & Independent Leadership Trainer, Professional Speaker and Executive Coach with the Maxwell Leadership Team. 

Darlene serves businesses, companies and organizations by helping leaders develop leaders. Through her training sessions, she equips, engages and energizes participants with leadership and professional development training by providing them with tools that can be immediately applied in their personal and professional lives.  As an authority in leadership, building relationships and communications, she helps organizations develop their staff in a manner that improves their bottom line of first valuing people which improves the operation of their business and the performance and production of their staff. 

Her prior career began in the Federal government at the entry level as a Correctional Officer promoting up to a Senior Executive Service Appointment into the position of Warden.  One of her most ground breaking accomplishments was becoming the first and only female to serve as Warden at the United States Penitentiary, Atlanta, GA.   She served as Warden of three Federal prisons after being told early on in her career after being told, “You won’t make it!”

These dynamics brought leadership expertise that has positioned her to help those she partners with in their growth.

Her guiding leadership principle is:

“Don’t teach what you don’t know. Don’t lead where you won’t go. Don’t ask for what you won’t give.”


Dr. Towahna D Rhim

Founder & CEO, T.D Rhim Consulting, LLC

Managing Conflict and Hard Conversations: Cohesive Team Dynamics/Managing Personalities in the Workplace

Managing conflict is not hard, it can however, be very uncomfortable, and the thought of it makes us shift in our seats. Managing the dynamics of a team begins with seeing the humanity of the individuals in your team. This requires us as leaders to confront our vulnerabilities, owning the fact that we may not have made our people our highest priority. Let’s dive into avenues of conflict, gears of change, gas for sustainability, and some key takeaways.

Dr. Rhim is the Founder and CEO of TD Rhim Consulting, LLC and she is passionate about developing authentic leaders. Evidence-based research substantiates an increasing need for leadership authenticity. She matures leaders with the fortitude to successfully navigate challenges, lead by example, and own the impact of their decisions. She creates a space of psychological safety, influencing potential leaders to fully develop their leadership muscle.

She currently serves as a Director of Operations, Diversity, Equity and Inclusion and has served in healthcare for more than 33 years. She is an operational leader, facilitating organizational DEI strategies for continued organizational viability. Within TD Rhim Consulting, Dr. Rhim emphasizes a brand of People First. She uses her corporate and entrepreneurial expertise to develop leaders to their greatest potential.

Dr. Rhim served as a leader in the US Army for more than five years specializing in the medical field. Additionally, Dr. Rhim earned her bachelor’s in communication and leadership through Duquesne University, her MBA in Healthcare through Lebanon Valley College, and her PhD in Industrial and Organizational Psychology through Walden University, with a concentration in Leadership and Coaching.

Published Research Author

Rhim, Towahna D., “Personal Resilience as an Interventional Strategy to Reduce Physician Burnout” (2023). Walden Dissertations and Doctoral Studies. 12193.


Business Psychologist, True Edge Performance Solutions

Building Your Bench: Essentials for Identifying, Evaluating, and Developing Emerging Leaders

It’s often said that failing to prepare is preparing to fail. Your team’s long-term performance depends on the strength of your bench– your ability to select and prepare the right people to step into key roles as your current leaders inevitably move on to retirement, or you lose them in some sudden or unexpected manner. This brief presentation offers an overview of the essential tasks of leadership succession, and offers practical tactics for launching or enhancing your efforts to build and maintain a strong bench.

Rob is a psychologist with a Bachelor’s degree from Franklin & Marshall College, and Master’s and Doctoral degrees from Purdue University. Rob began his career in clinical psychology before transitioning to business psychology specialization. He served in senior leadership positions, in the areas of quality improvement and organizational development, in both the private and non-profit sectors. Rob founded True Edge Performance Solutions in 2000. Over the years, True Edge has provided leadership consulting services to hundreds of organizations and their leaders, in a variety of industry sectors such as manufacturing, professional services, health care, agribusiness, ministry, construction, education, non-profit, and trade associations. Rob is the author of a humorous business parable, Tailing Mulligan: Mastering the Art of Workplace Communication. His latest book, What Was I Thinking?: How to Make Better Decisions So You Can Live and Lead with Confidence, was co-authored with David Ashcraft. In his free time, Rob enjoys hunting, fishing, boating, and spending time with his family.

Nikki Shingle

Consultant, North Group Consultants

“Can’t we just do the job?” – Why Culture Matters

While 94% of executives state a distinct and positive culture is important, only 28% know how to identify, create, and cultivate their desired culture. The gap between awareness and execution is real and the impact of a negative culture on an organization is significant. Only 20% of employees state they feel connected with their company’s culture and this disengagement leads to over 40% more turnover and close to 25% less productivity and reduced revenue. The good news…leadership and management teams who establish clarity around who they are and HOW they want to behave can create a values-based culture. We will discuss steps leaders can take to develop, create, and execute a positive culture to advance organizational effectiveness and sustainability.

Nikki is energized by the opportunity to encourage and support others in making positive contributions to our communities. She takes great joy in the simple yet meaningful act of offering encouragement.

Over the course of more than two decades, Nikki has served purpose-driven professional organizations as a leader and service provider. In her most recent role, she had the privilege of leading a team of financial consultants at Everence, where they served non-profit organizations, businesses, and churches in Central Pennsylvania. Additionally, she contributed to the growth of the organization’s services and the charitable foundation.

Nikki’s educational background includes a Bachelor of Arts in Communication from Messiah University and a Master of Arts in Organizational Development and Leadership from Shippensburg University. To deepen her expertise, she also earned the CAP (R) Certified Advisor in Philanthropy credential from The American College of Financial Services.

In her community, Nikki serves on the Board of Bridge of Hope National and is a member of West Shore Free Church. She and her husband, Andy, reside in Mechanicsburg and have two children – Ava and Zack. Nikki and Andy enjoy supporting their children in their sports activities and outdoor activities like hiking, kayaking, and fishing!

Bob Pisani

Learning and Development Manager, Four Seasons Produce

From Outsourced to In-House: Our Leadership Renaissance

  1. Introduction
    • Brief about the company and its leadership needs.
    • The initial reliance on external training vendors.
    • The motivation to shift to in-house leadership development.
  2. Shortcomings of Outside Vendors
    • Standardized, non-tailored content.
    • Lack of deep understanding of company-specific challenges.
    • Possible disconnect with company culture and values.
  3. Three Key Lessons from Our In-house Leadership Development Program
  4. a. Lesson 1: Engaging Senior Leadership
    • Importance of senior leadership involvement in training.
    • The power of vulnerability: Leaders sharing their struggles.
    • Creating an open environment where learners feel comfortable discussing challenges.
  5. b. Lesson 2: The Power of Relatable Role Plays
    • Initial approach: Scenarios closely aligned with work.
    • Issues faced: Debating the problem, not practicing leadership skills.
    • The shift: Using universally relatable topics for role plays.
  6. c. Lesson 3: Value Beyond the Content
    • The underestimated power of networking.
    • Leaders from different departments bonding and understanding each other.
    • Sharing challenges and best practices: A unified leadership approach.
  7. Impact and Benefits of Our In-House Program
    • Improved understanding and collaboration between leaders from different departments.
    • Enhanced leadership skills tailored specifically to our company’s challenges.
    • Cultivating a unified company culture and shared vision.

As the Learning and Development Manager at Four Seasons Produce and a recent Leadership Lancaster graduate, I bring a wealth of experience and expertise in nurturing the next generation of leaders and enhancing organizational growth. With a career spanning prestigious organizations such as The Vanguard Group, ING, and Lincoln Financial, I have played pivotal roles in crafting and executing comprehensive leadership development programs.  Currently, as the driving force behind the Leadership Development program at the Four Seasons Family of Companies, I am dedicated to empowering emerging leaders and equipping them with the skills, knowledge, and attitudes essential for thriving in today’s dynamic business environment.

Leadership development books play a crucial role in nurturing and enhancing the skills and qualities necessary for effective leadership. These books offer a wealth of knowledge, insights, and practical guidance, drawing from the experiences and wisdom of seasoned leaders. They provide aspiring leaders with valuable lessons on communication, decision-making, problem-solving, and interpersonal relationships.

Additionally, leadership development books help individuals gain a deeper understanding of their own leadership styles and strengths, allowing them to harness their potential and become more confident and self-aware leaders.

That’s why we asked our Speakers to provide us with their favorite leadership book! 


Regular Member Price

Future Member

 Groups Sales

They say that teamwork makes the dream work – and we couldn’t agree more. That’s why we’re thrilled to also offer team discounts that not only amplify your leadership skills but also strengthen the bonds within our team. Get ready to revolutionize the way we collaborate and inspire as a unified force at Next Level Leadership!

Contact Abby Williams,, to learn more and get your entire team registered at a discounted rate.

THURSDAY, OCTOBER 26, 2023 | 8:30A-2:00P

If you have any questions about Next Level Leadership, contact Abby Williams at

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