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Communicate with Diplomacy, Tact and Credibility

Events & Programs
June 10 2019

On July 18-19, American Management Association will offer a workshop at the Lancaster Chamber--How To Communicate With Diplomacy, Tact and Credibility (use code XH4Y when registering to receive an exclusive $700 discount on the session!). You’ll learn a variety of skills and tips for effective communication at this hands-on communication workshop. 

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

Many of the conversations surround how this communication changes and shifts depending on who is involved. Different personalities and different behavioral aspects make communicating effectively all the more important.


Here is just a sample of some concepts we'll explore at this session!

Overcoming Roadblocks

It is important to identify and remove the roadblocks to effective communication. This is crucial in creating a roadmap of success.

The Know-Feel-Do Model

This communication model will help you understand and persuade other people. 

The Importance Of “Non-Verbals”

When we think of communication we often think of discussion or talking. But non-verbal communication is sometimes the most important. Body language and gestures help show what someone may or may not be feeling.

Effective Listening Skills

Learn how ineffective listening can cost you and the organization. Applying good listening skills is important to communicate with diplomacy, tact and credibility.

What are you waiting for? This session will equip you with the tools to communicate in a way that helps shape company, team, and workplace success. American Management Association is known for powerful professional development, and we are excited to host them here for this event. 

Use code XH4Y to save $700 for this session! 

Learn more / Register here. 

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