Roundtable Discussion: Customer Service vs. Customer Experience

Friday, June 1, 2018 - 11:30 a.m. to 1 p.m.

Event Pricing:
Effective Cost
Initial $0.00

Location Information:
Lancaster Chamber
115 East King Street
Lancaster, PA 17602
Directions Directions to this event.

Contact Information:
Paige Schober
Chat With The Chamber
Phone: (717) 397-3531 x249
Fax: (717) 293-3159

In the age of Amazon, Walmart and Home Depot, how can small businesses survive and thrive? Why would customers choose to do business with you? Why would customers switch to you from their current suppliers? Why would customers continue to do business with you? Why does it matter?

“Customer service” is what you do – is transactional. “Customer Experience” is who you are – your values, your brand.

Program begins at 11:30 am. Please note: Feel free to bring a bagged lunch or vending is available.


Presenter: Presenter: Tom Burgum, SCORE Certified Mentor and former marketing executive with extensive sales and marketing experience with retailers, contractors and distributors. Facilitator: Fred Engle, SCORE Certified Mentor.




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