Outclass the Competition

Thursday, September 21, 2017 - 8:30 a.m. to 12:30 p.m.

Event Pricing:
Effective Cost
Initial $199.00

Location Information:
Lancaster Chamber
115 East King Street
Lancaster, PA 17602
Directions Directions to this event.

Contact Information:
Paige Schober
Email Contactpschober@lcci.com
Chat With The Chamber
Phone: (717) 397-3531 x249
Fax: (717) 293-3159

Critical Etiquette in the Professional World
"Outclass the Competition"
featuring Mary Renner, President, The Digital Workshop

Business tact and professional behavior directly affect your credibility and your bottom line. Our competitive economy demands an awareness of and sensitivity to business etiquette and communication skills. An understanding of accepted codes of conduct can be the difference between a successful relationship or none at all. Etiquette and protocol intelligence position you to distinguish yourself from the competition and cultivate long-lasting relationships with clients.


In today's global economy, clients' sophistication and expectations are growing. This interactive presentation will give you the critical skills to present yourself and your business with confidence and authority - in any venue - at any level.

Critical Etiquette in the Professional World will include the following:

  • How to Distinguish Yourself from the Competition
  • Office Conduct/Expectations
  • eEtiquette/Communication: email, cell phones and social media
  • The Principles of Professionalism
  • Handshaking - Get it Right
  • How to Make an Entrance and Work the Room
  • Introducing Yourself and Others with Ease
  • Eye Signals and Reading your Audience
  • Moving Beyond Small Talk

Meet Our Speaker:
Mary Renner, President of The Digital Workshop, is certified by The Protocol School of Washington, the only nationally accredited educational institution providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships.



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