Professional Women's Forum

Thursday, October 3, 2013 - 8 a.m. to 4:15 p.m.

Location Information:
Eden Resort & Suites
222 Eden Road
Lancaster, PA 17601
Directions Directions to this event.

Contact Information:
Brittany Parker
Chat With The Chamber
Phone: (717) 397-3531 x152
Fax: (717) 293-3159

Online registration for this event closed on 10/1/2013

Professional Women's Forum - "The Courageous Businesswoman"

Lancaster County is home to many businesswomen who are making an impact and adding a wealth of knowledge to their workplace and community, and it’s time we capitalize on that momentum and provide all women with the opportunity to exemplify their true leadership abilities and become great assets to their workplace and community; and what better way than at The Chamber’s Professional Women’s Forum!

Whether you hold an administrative support, entry-level, mid-managementor executive management position, this forum will provide content that explores new concepts and ideas and provides practical and innovative business strategies to help you continue to grow as a leader.

Keynote Address - "Doing What I Can, With What I Have, Where I Am...Because I Can"
featuring Janet Oberholtzer, author of "Because I Can"

Oberholtzer will share her personal story of overcoming difficult physical odds as a catalyst to encourage you to do what you can, with whatever obstacles you face. Oberholtzer was in a serious accident nine years ago, which doctors did not think she would survive, and spent four years recovering from horrific leg and hip injuries and tremendous emotional difficulties. She will share her journey of recovery and the lessons she learned along the way – inspiring you with a balance of what most situations call for: (1) Courage to face obstacles, (2) Boldness to challenge the status quo, and (3) Endurance to continue one step at a time.

You will hear the steps she took to find the courage and endurance to go from the hospital to running two marathons in 2012.

Workshops: (pick one workshop per session of your choice)
The Professional Women’s Forum has been approved for 4.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

Session 1: 10 to 11 a.m.
Session 2: 11:15 a.m. to 12:15 p.m.
Session 3: 2 to 3 p.m.

SESSION 1 – "The 8 Dimensions of Leadership"
Featuring: Susan Stamm, president, The TEAM Approach

To be an effective leader you need to be aware of your strengths. By identifying your personal leadership style, and embracing and understanding the characteristics of all styles, you’ll learn how to become the leader you desire to be for your workplace, your employees and community.

During this 60-minute highly interactive session, you will discover the dimension of leadership most preferred, learn why being a one dimensional leader is not effective, assess real time leadership needs your organization faces, and discover the skills needed to effectively navigate your organization. Please note that you will be asked to participate in a pre-event self-assessment that will help determine your leadership style.

SESSION 2 "Navigating Your Path to Leadership – A Panel Discussion of the Critical Issues"
Facilitator: Cheryl Irwin-Bass, vice president & COO, The Lancaster Chamber; Panelists: Hilda Shirk, CEO, Julie Korick, CFO, Nori Harris, COO, and Kedren Crosby, chief development officer, SouthEast Lancaster Health Services

Learn firsthand from a senior level management team of women about what it takes to reach your full leadership potential by identifying ways to overcome bias perceptions and gender stereotyping. You will also hear how this organization has built a strong leadership team of all women – without trying.

SESSION 3 – "Make it Happen: Creating a Culture of Execution"
Featuring Reni Weixler, clinical consultant, Philhaven

In every business, strategy is vital for success. It charts the course and sets the direction. But every leader has experienced great strategic goals that could never get real traction because they drowned amidst all of the competing interests of the day-to-day. To create a successful culture of execution it requires clear focus and an understanding of how to leverage your key lead measures, engage people’s passion and have a cadence of accountability. During this session, Weixler will identify the few critical goals that drive organizational growth, discuss the key lead and lag measures, and share how to drive  engagement and accountability.

SESSION 1 – "Hospitals, Halitosis and Clean Boxer Shorts: True Stories of Outrageous Customer Service – and Why it Matters"
Facilitator: Mary Renner, CEO, Laser Plus & The Digital Workshop; Panelists: Mary Kohler, CEO, The H&H Group; Bev Wise, SPHR, M.Ed., SVP/chief human resources officer,  Susquehanna Bank; Drew Dorgan, president, Howard Miller Associates, Inc.; Joan Stoner, owner and vice president, Zimmerman Industries, Inc.; Amy Eidemiller, district vice president, Corvel; and Shari Franey, president & COO, The Codesmart Group

Only 26% of companies have a well-developed strategy in place for improving the customer experience, according to the Econsultancy MultiChannel Customer Experience Report, and even in a negative economy, customer experience is a high priority for consumers. Sixty percent of consumers say they often or always pay more for a better experience, according to the Harris Interactive, Customer Experience Impact Report. No matter what industry you represent, customer service is critical to the success and longevity of your organization, and by addressing your customers’ needs; you have an opportunity to earn great respect as a relatable leader.

During this session, you’ll gain a better understanding of how to raise expectations above industry standards, discover how to embrace the opportunities presented by your company’s mistakes, and learn that "good" will never be "good enough."

SESSION 2 – "A Business Journey: When Change is Inevitable"
Featuring: Mary Kohler, CEO, The H&H Group

Change is vital to the sustainability and competitiveness of a business or marketplace. Change opens the doors to new possibilities, innovations and discoveries for leaders and their business. During this session, Kohler will discuss her journey of business transition – adapting to changes in the printing industry, changing from a convoluted family structure to a values centric business, communicating effectively and efficiently, creating a solid foundation when the unexpected occurs and being courageous in a time of family crisis.

SESSION 3 – "Management and Collaboration Strategies for Today’s  Multi-Generational Workforce"
Featuring: Jessica Laspino, executive director, and Kayla Weiler, training and recruitment coordinator, CASA of Lancaster County

Today’s workforce shows an unequivocal generational spectrum. With many professional women retiring at later dates and recent graduates joining the professional world, there is a diverse and mixed workforce. In addition, there is often an "education versus experience" dynamic that can cause significant conflict if not mitigated and redirected properly. With all these variables present, it can be particularly daunting for a first time manager, regardless of her age and experience, to step up and lead her team.

Laspino and Weiler will work with you to identify the strengths and non-strengths associated with each generation, and teach you the skills needed to effectively manage and collaborate with a diverse work population. They will begin with a brief overview of the research around each generation as well as data that discusses their abilities as they apply to the workplace. They will then lead a series of small group activities designed around hands on experience in handling difficult conversations and increasing collaboration among direct reports as well as bosses.

SESSION 1– "Quiet and Effective: Leading as an Introvert"
Featuring: Laurie Mellinger, dean of academic programs, Evangelical Seminary

At least one-third of the people you know are introverts. They tend to favor asking  questions and listening carefully to the answers over monopolizing the conversation while trying to persuade you; they can be some of the most creative people around, though they prefer to work alone rather than in groups; and they like to cooperate rather than compete. According to Susan Cain’s book "Quiet: The Power of Introverts in a World that Can’t Stop Talking," introverts lead just as effectively as extroverts – they just do it differently. Mellinger will talk about Cain’s research, highlighting the strengths that introverts bring to the workplace, and how you can leverage them to build both your career and your self-understanding. Whether you’re introverted, extroverted or a little bit of both, you’ll enjoy this look at quiet people and what they contribute to an organization.

SESSION 2 – "Accounting 101: Finance for Non-Financial Professionals"
Featuring: Sarah Fisher, CFP, ChFC, MSFS, president, Kuntz Lesher Capital LLC and Elizabeth Brennan, CPA, principal, Reinsel Kuntz Lesher’s Audit Services Group

Research has shown that many women tend to be less financially literate than men and/or lack confidence in this area. During this session, you’ll learn how to interpret the three most critical financial reports: the balance sheet, income statement and cash flow analysis; the significance of creating a budget and the integral part it has in strengthening the financial stability of a business; and the importance of accounting controls and the role they play in securing the integrity and credibility of an organization’s financial reports.

SESSION 3 - "Fly With Me: Communication and Teamwork Based on the Aviation Model"
Featuring: Joseph LoVecchio, principal, Echelon Leadership, LLC

NASA has demonstrated that 60-80% of all air carrier incidents and accidents have  very little to do with technical aspects of operating in a multi-person cockpit. Instead, problems are associated with poor group decision-making, ineffective communication, inadequate leadership, and poor task or resource management. Since the early 1980’s Crew Resource Management (CRM) has been adopted by air carriers worldwide and has lead the way to an overall airline safety record exceeding the industry desired six-sigma threshold. The CRM model focuses on:  (1) Communication processes – internal and external influences on interpersonal communication, (2) Team building and maintenance, and (3) Leadership and the decision-making process.

This workshop will use a combination of experiential learning reinforced with specific aviation scenarios to show how human limitations are magnified by poor group dynamics, cultural differences, unrealistic attitudes, interactions with faulty systems, as well as inadequate staffing and work conditions. You’ll learn the basics of the team building briefing and creating a shared mental model; gain an understanding of situational awareness and how mental "background noise" can prevent recognition of a problem and corrective action; using SBAR (SituationBackground-Assessment-Recommendation) as both a communication and assertion tool; and much more.

Networking Session – "Turning Networking into Relationships" - 12:15 to 1:45 p.m.
Featuring: Lisa Horst, relationship catalyst, Send Out Cards

Many of us leave conferences, networking events and meetings with business cards in our purse and lots of ideas! We get back to our office and our life takes over and we never get around to following through with the people whose names are printed on the business cards. That lack of follow through is a real loss of relationship building that  will probably not turn into business or anything else. During this session, you’ll learn  about networking follow-up from best practices and brainstorming, and an action plan that will help you to be successful with follow-up after the forum.

Wine and Cheese Networking Mixer - 3 to 4:15 p.m.
Round out the day by joining your fellow attendees for refreshmentsconversation and a visit to the exhibition area during this networking session. Don’t miss this opportunity to make lasting connections, discuss
ideas learned and learn where you can start doing business locally.

The cost to attend is $135 for Chamber members ($120 each for two or more attendees from the same company) and $175 for non-members.


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